Frequently Asked Questions
Find answers to common queries about our transfer services to resolve doubts regarding booking procedures, vehicle options, and other essential details for your transportation.
If your question isn’t addressed below, or if you need further clarification, please don’t hesitate to reach out to us: Contact Us
How Can I Make My Reservation?
You can book our service via Booking Form (link), Email (link) or on WhatsApp(link). Just choose the most convenient method for you.
How Haituantransport.com Work
I did not get my confirmation
If you do not receive a confirmation email after making your booking:
- Please check your spam folder.
- Please check your email address.
Sending out the tickets is an automated process, and it works.
The process of sending tickets is automated. If you discover an error in the email address you used for booking, please contact us using the support request form above.
How can I contact HAITUAN Transport?
To get in touch with us, please fill out the support request form above. The form can also be used for cancellations or to request additional information related to reservations. Or Email Us for any information.
We do not publish phone numbers because we receive a lot of spam calls; Therefore, we decided to automate the process to better support customers who really need it.
Each confirmation email will include detailed contact information to ensure the best possible support in specific cases.
Can I Request a Specific Vehicle Model?
You can book from a selection vehicle options to suit your preferences and budget:
We transport customers using a variety of vehicle types such as Sedans, MPVs, SUVs, Minivans, Van, Limousine and Buses.
Will I Have to Tip the Driver?
Tipping is not mandatory, as your fare is all-inclusive. However, if you are pleased with the service and would like to tip the driver, you are welcome to do so.
Do I Have to Pay Extra for Extra Stops?
There will be additional charges for making extra stops during your ride. These fees can vary depending on distance, so it’s wise to check with us before you book.
Can You Take Me to The Hotel/Airport at Any Time of The Day?
Our transfer service operates 24/7, and we are proud to accommodate every flight, regardless of the time of day.
Will Anyone Else Be Sharing My Transfer?
No, we exclusively offer private transfer services throughout Vietnam, and the vehicle is reserved solely for your party during your transfer.
How Far in Advance Should I Reserve a Vehicle?
Booking your reservation early ensures that a vehicle will be available for you. This can be extremely beneficial for airport transfers, special occasions or ensuring availability during busy periods.